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{Terms & Conditions}

 
 
 
 
 
Our Privacy Commitment
 We respect and take your personal information seriously. The personal information that we use is to communicate with you, process your payment, and ship your order. We DO NOT give, trade, or sell, your personal information.
 
 
 
**Why do we prefer email on shipping/return isssues?
 
Our customers have requested this contact method, as a convienence to everyones busy lives today! We like it as well. Everything is writing for our customers. This may prevent a possible misunderstanding as well. Many times the returned merchandise must go to a different warehouse than where the merchandise was shipped from!**
 
 

When Your Order Arrives

Inspect your order when you receive it. If there is a discrepancy, email us at: powellequipmentparts@frontier.com Check your order carefully, as smaller items are sometimes packed inside larger items. Sometimes your order is shipped in multiple boxes, depending on the shipment size.
 
 
Merchandise Returns

Permission must be obtained before any merchandise can be returned for any reason. Email us at: powellequipmentparts@frontier.com to obtain a Return Authorization (RA) Number and which warehouse to send the return to.
 
 
*We will email you the RA Number & provide you with the correct warehouse address where the returned merchandise is to be sent*
 
 
The RA Number, a copy of your original invoice, and all other paperwork must be included inside your returned package the way you received it, in order for credit to be issued. The returned merchandise must be unused inside the original packaging and in saleable condition.
 
  • Returns must be made within 30 days from the original invoice date. No returns accepted after 30 days (except warranty).
 
  • The customer pays the shipping when returning merchandise they ordered wrong or for any other reason.
 
  • We pay the shipping for merchandise that we shipped wrong.
 
  • We reccomend the customer ships returned merchandise insured, should it beome damaged during shipment. We will not be responsible to credit the customer for merchandise that we receive damgaged.
 
  • Merchandise returned to us C.O.D. will be refused.
 
        

Restocking Fee

  • There will be a 30% Restocking Fee applied to all returns (except warranty).

 

  • 30% Restocking Fee will be applied to cancelled orders, if the order has already been shipped.     
          
 
Damaged Merchandise

All merchandise leaving the warehouse is inspected and in good condition. It is the carrier's responsibility to deliver the merchandise to you with no damage.
 
 
UPS or FedEx Shipments: Please email us within 3 days at: powellequipmentparts@frontier.com
Keep the merchandise in the original packaging for UPS or FedEx inspection. We will assist you and notify you as to the disposition of the damaged merchandise.
 
 
Truck Freight Shipments: Accept the shipment and file a damage claim with the trucking company.
 
 
 
 
Core Charges

Cores must be returned within 30 days from the date of invoice to qualify for a credit. Core charges will be credited based on receipt and inspection of a complete rebuildable core. The customer pays the shipping costs on core returns, unless otherwise noted.  Core returns must be accompanied by the Core Tag shipped with the original part and a copy of the original invoice. Whenever possible, please reuse the original shipping and packing materials from the product you received.


Warranty
enter: 
 
 
 

*Ohio Customers Only*
 Sales Tax must be applied to the purchases price & shipping cost. If you are tax exempt, we must have a completed Ohio Sales Tax Exempt Form before your order is processed. Attach and email the completed Ohio Sales Tax Exempt Form to: powellequipmentparts@frontier.com  
 
 We DO NOT charge/collect sales tax to orders shipped to any other state.
 
 
 
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