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{Our Business Policy}

Our Privacy Commitment
 We respect and take your personal information seriously. The personal information that we use is to communicate with you, process your payment, and ship your order. We DO NOT give, trade, or sell, your personal information.
Why We Require Email Only To Report Damaged Items, Shortages, & Return Merchanse
Using email, everything is in writing for our customer and helps prevent a
misunderstanding. This is a great customer convenience, with everyones busy schedules. And since we serve customers nationwide, in different times zones.

When Your Order Arrives

Inspect your order when you receive it. If there is a discrepancy, email us at: powellequipmentparts@frontier.com within 3 days. No claims will be accepted after this time. Check your order carefully, as smaller items are sometimes packed inside larger items. Sometimes your order is shipped in multiple boxes, depending on the shipment size.

Merchandise Returns

Permission must be obtained before any merchandise can be returned for any reason. Email us at: powellequipmentparts@frontier.com to obtain a Return Authorization (RA) Number and instructions.
***We will email you the RA Number & provide you with the correct warehouse address where the returned merchandise is to be sent***
The RA Number, a copy of your original invoice, and all other paperwork must be included inside your returned package, the way you received it, in order for credit to be issued. Credit will be issued based on inspection of the condition of the returned merchandise. The returned merchandise must be unused in the original packaging and in saleable condition.
  • Returns must be made within 30 days of the original invoice date. No returns accepted after 30 days (except warranty).
  • The customer pays the shipping when returning merchandise they ordered wrong or any other reason.
  • We pay the shipping for merchandise that we shipped wrong.
  • We suggest the customer ships returned merchandise insured, should it beome damaged during shipment. We will not be responsible to credit the customer for merchandise that we receive damgaged.
  • Merchandise returned to us C.O.D. will be refused.
  • Special Ordered parts are not returnable.

Restocking Fee

  • There will be a 30% Restocking Fee applied to all returns (except warranty).


  • 30% Restocking Fee will be applied to cancelled orders, if the order has already been processed and or shipped.
  • The restocking fee may be revised at our discretion, based on final inspection of the returned merchandise and the circumstances involved.
Damaged Merchandise

All merchandise leaving the warehouse is inspected and in good condition prior to shipment. It is the carriers' responsibility to deliver the merchandise to you with no damage. If you receive damaged merchandise please report the damage to the driver,  preferably before they leave your location.
UPS or FedEx Shipments: Please email us within 3 days at: powellequipmentparts@frontier.com Damaged merchandise must be kept in the original packaging pending UPS or FedEx inspection. We will notify you as to the disposition of the damaged merchandise.
Truck Freight Shipments: Damage claims must be filed by you with the trucking company. Alert the driver and Please Do Not Refuse Shipment. This will only delay your replacement of damaged goods. Email us at: powellequipmentparts@frontier.com to notify us about the damage.
Core Charges

Cores must be returned within 30 days from the date of invoice to qualify for a credit. Core charges will be credited based on receipt and inspection of a complete rebuildable core. The customer pays the shipping costs on core returns, unless otherwise noted.  Core returns must be accompanied by the Core Tag shipped with the original part and a copy of the original invoice. Whenever possible, please reuse the original shipping and packing materials from the product you received.


Ohio Customers Only
 Sales Tax must be applied to purchases of Ohio residents. If you are tax exempt, we must have a completed Ohio Sales Tax Exempt Form before your order is processed and shipped. The State of Ohio also applies sales tax to shipping costs. Attach and email the completed Ohio Sales Tax Exempt Form to: powellequipmentparts@frontier.com  
 We do not add sales tax to orders shipped to any other state.
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