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Our Privacy Commitment

 We respect and take your personal information seriously. The personal information that we collect is ONLY to communicate with you, process your payment, and ship your order. We DO NOT give, trade, or sell, your personal information.


Payment Methods

We accept Visa, MasterCard, Discover, Amex, Checks, Money Orders, and PayPal. Checks and Money Orders must clear our bank before your order is shipped. There is a $45.00 fee for returned checks.

Shipping Methods & Freight Charges

Powell Equipment Parts ships via UPS, FedEx, Truck Freight, and sometimes U.S. Mail This depends on the warehouse shipping contract(s) and whether packages are considered an overweight or oversize shipment.

Receipt of Order

Please inspect your order carefully upon receipt of merchandise. If a discrepancy exists, please contact Powell Equipment Parts via email only at powellequipmentparts@frontier.com within 72 hours of receipt . No claims will be accepted after this time. Please double-check your order carefully, as smaller items are sometimes packed inside larger items.

Damaged Items

All merchandise leaving our warehouse is inspected and is in good condition prior to shipment. Powell Equipment Parts ships all merchandise insured. If you receive a damaged package, please report the damage to the delivery driver - preferably before they leave your location.

UPS and FedEx Shipments - Please contact Powell Equipment Parts immediatelty via email only at powellequipmentparts@frontier.com This helps save any confusion by it being in writing. Damaged merchandise must be kept in the original packaging pending UPS or FedEx inspection. Powell Equipment Parts may assist you in the disposition of the damaged merchandise.

Truck Freight - Damage claims must be filed by YOU with the truck driver. Have you and the truck driver note and sign the damage or shortage on the Bill of Lading before leaving the delivery location. Please Do Not Refuse Shipment. This will only delay your receipt of credit or replacement of damaged goods.

Merchandise Returns

The customer has 30 days from the date of Invoice to return merchandise for a full refund or credit of the purchase price, less shipping charges, plus a restocking fee. Permission must be obtained before returning merchandise for any reason. Please contact Powell Equipment Parts via email only at powellequipmentparts@frontier.com explaining a detailed reason for the return and so that a Return Goods Authorization Number (RGA) may be issued to you. Powell Equipment Parts will provide you which warehouse address the retuned merchandise is to be sent. The RGA Number must be clearly marked on the outside of the package and a copy of the original invoice and any other paperwork must be included inside your return package that was shipped to you. Credit will be issued based on inspection of the returned merchandise. Returned merchandise must be unused and in new saleable condition inside all of the original packaging. 

The customer pays for shipping charges when returning merchandise they ordered wrong. Powell Equipment Parts is not responsible for the wrong part number(s) or machine information provided by the customer. Returned merchandise must be shipped with all shipping charges paid by the customer (except warranty returns). Powell Equipment Parts recomends the customer ships returned merchandise insured, should it beome damaged during shipment. Powell Equipment Parts will not be responsible to refund the customer for merchandise that we receive damgaged. Powell Equipment Parts pays for return shipping charges for merchandise we shipped wrong. Merchandise returned to us C.O.D. will be refused.

Restocking Fee

There will be a 30% Restocking Fee applied to all returns (except warranty) or cancelled orders.

Some non-stocked or special ordered parts are not returnable. You will be notified of this at the time of purchase or when you are emailed a price quote. 

Core Charges

Cores must be returned within 30 days from the date of invoice to qualify for a refund. Core charges will be refunded based on receipt and inspection of a rebuildable core. The customer pays shipping charges on core returns, unless otherwise noted.  Core returns must be accompanied by the Core Tag shipped with the original part and a copy of the original invoice. Whenever possible, please reuse the original shipping and packing materials from the product you received.



Ohio Customers 

 Sales Tax must be added to Price Quotes of Ohio residents. If you are tax exempt, we must have a completed Ohio Sales Tax Exempt Form before your order is processed. We will send a new Price Quote (with a new Reference Number) without the sales tax, so you can then purchase tax exempt.

Attach and email the completed Ohio Sales Tax Exempt Form to: powellequipmentparts@frontier.com Or mail it to: Powell Equipment Parts LLC, 311 Simon Miller Road, Wheelersburg, Ohio 45694.





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