Our Privacy Commitment

The personal information we collect is to communicate with you, process your payment, and ship your order. We do not rent or sell your personal information. 
 

Payment Methods

We accept Visa, MasterCard, Discover, Amex, Checks, Money Orders, and PayPal. Checks and Money Orders must clear our bank before your order is shipped. There is a $50.00 fee for returned checks.

Shipping Methods & Freight Charges

Powell Equipment Parts currently ships via UPS, FedEx, U.S. Mail, and Common Carrier (Truck Freight).

Common Carrier Shipments - Orders requiring shipment via Common Carrier (Truck Freight) are shipped Freight Collect without exception. Credit Card charges will be for merchandise total only. Freight charges will be collected by the Common Carrier at the time of delivery.

NOTE: Common Carrier (Truck Freight) Shipments from all warehouse locations, will be shipped to a business address only. Effective 9/26/08, until further notice.

Receipt of Order

Please inspect your order carefully upon receipt of merchandise. If a discrepancy exists, please contact Powell Equipment Parts at greg@powellequipmentparts.com within 48 hours of receipt . No claims will be accepted after this time. Please double-check your order carefully, as smaller items are sometimes packed inside larger items.

Damaged Items

All merchandise leaving our warehouse is inspected and in good condition prior to shipment. If you receive a damaged package, please report the damage to the carrier immediately - preferably before they leave your location.

UPS and FedEx Shipments - Please contact Powell Equipment Parts immediatelty at greg@powellequipmentparts.com Damaged merchandise must be kept in the original packaging pending UPS or FedEx inspection. Powell Equipment Parts will notify you as to the disposition of the damaged merchandise.

Common Carrier - Damage claims must be filed by you with the carrier. Please Do Not Refuse Shipment. This will only delay your receipt of credit or replacement of damaged goods.


Merchandise Returns

Permission must be obtained before returning merchandise for any reason. Please contact Powell Equipment Parts at greg@powellequipmentparts.com to receive further instructions or a Return Goods Authorization Number. This number and a copy of the original invoice must be included in your return package. Credit will be issued based on inspection of the returned merchandise. Returned merchandise must be unused and in saleable condition.

The customer pays for shipping charges when returning merchandise they ordered in error. Returned merchandise must be shipped with all shipping charges prepaid by the customer (except warranty returns). Merchandise returned to us C.O.D. will be refused. Powell Equipment Parts will issue call tags for defective merchandise or merchandise we shipped to the customer in error.


Restocking Fees

The customer has 30 days from the date of invoice to return merchandise for a full refund or credit, less shipping charges. There will be a 30% restocking fee applied to all returns or cancelled orders. The restocking fee may be revised at our discretion, based on final inspection of the returned merchandise and the circumstances involved.


Core Charges

Cores must be returned within 30 days from the date of invoice to qualify for a refund. Core charges will be refunded based on receipt and inspection of a serviceable core. The customer pays shipping charges on core returns. Core returns must be accompanied by the Core tag shipped with the original merchandise and a copy of the original invoice. Whenever possible, please reuse the original shipping and packing materials from the product you received.


Warranty