Our Privacy Commitment

The personal information we collect is to communicate with you, process your payment, and ship your order. We do not rent or sell your personal information. 
 

Payment Methods

We accept Visa, MasterCard, Discover, Amex, Checks, Money Orders, and PayPal. Checks and Money Orders must clear our bank before your order is shipped. There is a $45.00 fee for returned checks.

Shipping Methods & Freight Charges

Powell Equipment Parts currently ships via UPS, FedEx, U.S. Mail, and Common Carrier (Truck Freight).

Receipt of Order

Please inspect your order carefully upon receipt of merchandise. If a discrepancy exists, please contact Powell Equipment Parts at powellequipmentparts@frontier.com within 72 hours of receipt . No claims will be accepted after this time. Please double-check your order carefully, as smaller items are sometimes packed inside larger items.

Damaged Items

All merchandise leaving our warehouse is inspected and is in good condition prior to shipment. If you receive a damaged package, please report the damage to the carrier immediately - preferably before they leave your location.

UPS and FedEx Shipments - Please contact Powell Equipment Parts immediatelty at powellequipmentparts@frontier.com Damaged merchandise must be kept in the original packaging pending UPS or FedEx inspection. Powell Equipment Parts will notify you as to the disposition of the damaged merchandise.

Common Carrier/Truck Freight - Damage claims must be filed by you with the carrier. Please Do Not Refuse Shipment. This will only delay your receipt of credit or replacement of damaged goods.


Merchandise Returns

The customer has 30 days from the date of Invoice to return merchandise for a full refund or credit of the purchase price, less shipping charges. Permission must be obtained before returning merchandise for any reason. Please contact Powell Equipment Parts at powellequipmentparts@frontier.com for a Return Goods Authorization Number (RGA). This number and a copy of the original Invoice must be included in your return package. The RGA Number must be clearly marked on the outside if the packaging. Credit will be issued based on inspection of the returned merchandise. Returned merchandise must be unused and in saleable condition and inside the original packaging.
 

The customer pays for shipping charges when returning merchandise they ordered wrong. Returned merchandise must be shipped with all shipping charges prepaid by the customer (except warranty returns). Powell Equipment Parts pays for return shipping charges for merchandise we shipped wrong. Merchandise returned to us C.O.D. will be refused.

Restocking Fees

There will be a 30% Restocking Fee applied to all returns or cancelled orders. The restocking fee may be revised at our discretion, based on final inspection of the returned merchandise and the circumstances involved.
 

Some non-stocked or special order parts are not returnable. You will be notified of this at the time your order is placed or when you are given a price quote. 

Core Charges

Cores must be returned within 30 days from the date of invoice to qualify for a refund. Core charges will be refunded based on receipt and inspection of a rebuildable core. The customer pays shipping charges on core returns. Core returns must be accompanied by the Core Tag shipped with the original merchandise and a copy of the original invoice. Whenever possible, please reuse the original shipping and packing materials from the product you received.


Warranty