Terms & Conditions
Our Privacy Commitment
We respect and take your personal information seriously. The personal information that we use is to communicate with you, process your payment, and ship your order. We WILL NOT give, trade, or sell, your personal information.
When Your Order Arrives
Inspect your order when you receive it. If there is a discrepancy, email us at: email@example.com Check your order carefully, as smaller items are sometimes packed inside larger items. Sometimes your order is shipped in multiple boxes, depending on the shipment size.
Permission must be obtained before any merchandise can be returned for any reason. Email us at: firstname.lastname@example.org to obtain a Return Authorization (RA) Number and which warehouse to send the return to.
**We will email you the RA Number & provide you with the correct warehouse address where the returned merchandise is to be sent**
The RA Number, a copy of your original invoice, and all other paperwork must be included inside your returned package the way you received it, in order for credit to be issued. The returned merchandise must be unused/uninstalled, inside the original packaging and in saleable condition.
All merchandise leaving the warehouse is inspected and in good condition. It is the carrier's responsibility to deliver the merchandise to you with no damage.
UPS or FedEx Shipments: Please email us within 3 days at: email@example.com
Keep the merchandise in the original packaging for UPS or FedEx inspection. We will assist you and notify you as to the disposition of the damaged merchandise.
Truck Freight Shipments: Accept the shipment and file a damage claim with the trucking company.
Cores must be returned within 30 days from the date of invoice to qualify for a credit. Core charges will be credited based on receipt and inspection of a complete rebuildable core. The customer pays the shipping costs on core returns, unless otherwise noted. Core returns must be accompanied by the Core Tag shipped with the original part and a copy of the original invoice. Whenever possible, please reuse the original shipping and packing materials from the product you received.
Powell Equipment Parts only supplies high-quality parts from many different manufacturers, that you can depend on. New Replacement Parts has a 1-year manufacturers warranty! OEM Parts and Remanufacturered Parts warranty period varies with each supplier.
Sales Tax must be applied by law to the purchase price & shipping cost. If you are tax exempt, we must have a completed Ohio Sales Tax Exempt Form before your order is processed. Attach and email the completed Ohio Sales Tax Exempt Form to: firstname.lastname@example.org
We DO NOT charge/collect sales tax to orders shipped to any other state at this time.
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